IMPORTANT NOTICE

PLEASE READ THE GENERAL CONDITIONS OF SALE SET FORTH BELOW VERY CAREFULLY. THE GENERAL CONDITIONS OF SALE FOR MATRIX PRODUCTS PURCHASED THROUGH THE WEBSITE (DEFINED BELOW) ARE LIMITED TO THOSE CONTAINED HEREIN. ANY ADDITIONAL OR DIFFERENT TERMS OR CONDITIONS IN ANY FORM DELIVERED BY CLIENT (DEFINED BELOW) ARE HEREBY DEEMED TO BE MATERIAL ALTERATIONS AND MATRIX HEREBY GIVES EXPLICIT NOTICE OF OBJECTION TO THEM AND REJECTION OF SUCH TERMS. BY SUBMITTING ANY ORDER THROUGH THE WEBSITE, CLIENT AGREES TO BE BOUND BY AND ACCEPTS THESE TERMS AND CONDITIONS.

1. General provisions

1.1. These general conditions of sale (hereinafter, “General Conditions”) apply to all sales of Matrix products (hereinafter, “Products” or “Product”) carried out through the www.iGiftu.com website (hereinafter, “Website”).

1.2. Selling of Products -regulated under these General Conditions- is only available to consumers over the age of eighteen (18) years (or the age of majority of the individual's relevant country) (hereinafter, “Clients” or “Client”) being natural persons that obtain Products for personal, family, or household purposes. Client is prohibited from purchasing any Product from the Website for purposes of resale by you or any other person, and Matrix expressly disclaims any warranty or claim for damages, consequential or otherwise, resulting from Client's intent or attempt to resell any Product purchased from the Website.

1.3. The language of any contract of sale through this Website shall be English.

1.4. Clients are required to carefully read these General Conditions, which are available on the Website to enable Clients to acknowledge, store and reproduce them. Contracts of sale executed with the Clients will be archived by Matrix for the retention period required by applicable law.

2. Information on Products and their availability

2.1. Information on Products (along with the relevant Product codes) and relevant prices are available on the Website. Matrix reserves the right to make adjustments to the pricing and/or description or features of Products for reasons including, but not limited to, changing market conditions, Product discontinuation, material unavailability, changes to manufacturing processes, and errors in advertisements.

2.2. The Products available on the Website are a selection of items normally NOT available in stock; however, Matrix is able to provide custom orders and production on your request. The photographs and images of products included on the Website and Services (as defined in the Website Terms of Use) have been portrayed as accurately as possible; however, the settings and specifications of the Client's viewing device or display could affect the accuracy of the colors of Products portrayed. The information included on the Website and/or Services should not be relied upon or used as the sole basis for making decisions without consulting more accurate, more complete, or more timely sources of information.

2.3. Matrix reserves the right at any time to limit quantities and/or type of Products available from the Website. The style, models and colors of the Products described on the Website may be changed without notice. During the purchasing process, a manual response will inform the Client if the order cannot be processed due to the unavailability of the ordered Product.

2.4. For further information about any Product and its availability, the Client may contact Matrix customer services, or an online sales associate by email at cs@iGiftu.com, or by calling Client Services at (+852) 2317 7523. Our Client Services agents are available Monday to Friday from 10 AM to 7 PM (except Statutory Holidays and days of severe weather).

2.5. Matrix shall not be liable for errors occurring as a result of a failure of the Client’s connection to the Website.

Price

3.1. The prices of the Products are indicated on the Website in Hong Kong Dollars and are exclusive of all applicable surcharges. Delivery costs, when applicable, shall be added to the price of the Products and are indicated separately on the order form.

3.2. Matrix regularly verifies that prices of the Products displayed on the Website are correct; however, Matrix cannot guarantee the absence of errors. In the event a Product is listed at an incorrect price, Matrix reserves the right, prior to delivery, to refuse or cancel orders placed for the Product listed at the incorrect price, regardless of whether the order has been confirmed or payment has been made. In such circumstances, Matrix shall offer the Client the opportunity to purchase the Product at the correct price. If the Client's credit card or PayPal account has already been charged for the purchase and the order is cancelled prior to delivery, Matrix will issue a credit to Client's credit card or PayPal account.

3.3. Matrix offers price adjustments for online purchases on first markdown only. Specifically, if a Product has been reduced from its full price, Matrix will credit the Client the difference. A price adjustment request must be made within ten (10) days of the order date for the price adjustment to be honored. The Client must contact Matrix by sending an email to CS@iGiftu.com . Matrix will refund the adjusted amount in the original form of payment. Please note that a different price adjustment policy may be applicable for in-store purchases.

4. Execution of the Contract

4.1. The essential characteristics and the price of each Product are displayed on the Website. The information displayed on the Website does not represent an invitation to treat by Matrix .

4.2. Before submitting an order through the Website, Client shall read carefully all the instructions provided during the purchase procedure (also with regard to the delivery charges, the return policy and the Privacy Policy statement), along with these General Conditions.

4.3. To purchase a Product, Client must (i) include the selected Product in the “Shopping Bag” by clicking on the relevant button, (ii) fill in the order proposal, (iii) select the payment method, (iv) accept the General Conditions and (v) send the order proposal to Matrix through the Website.

4.4. Sending of the order constitutes an offer to purchase the selected Product, regulated under these General Conditions and binding for the Client (with no prejudice to the return policy under Section 10). The sending of the order proposal by the Client obligates the Client to pay the price of the ordered Product(s) if the order is accepted and confirmed by Matrix .

4.5. Any error/change in data entered by the Client in the order proposal may be corrected by the Client by following the process described on the Website, before sending the order proposal (by way of example: Client may change the quantity of Products that they intend to purchase by adding or removing one or more Products from their “Shopping Bag”).

4.6. An order proposal may be refused by Matrix prior to acceptance and confirmation of the order by Matrix at its sole discretion, including but not limited to the following circumstances:

(i) the Products are not available (with no prejudice to the provision set out under Sections 2.3 and 4.9); or

(ii) reported, or suspected, fraudulent or illegal activities, including suspected purchases for resale or commercial purposes; or

(iii) the Client has not fulfilled his/her obligations with respect to a prior contract executed with Matrix .

4.7. The contract between Matrix and the Client is executed upon receipt by the Client of the acceptance and confirmation by Matrix of the order proposal sent through the process set out on the Website. The acceptance (or the refusal) by Matrix shall be sent to the Client via e-mail at the address provided by the Client in the order proposal ("Order Confirmation").

4.8. In case of unavailability of one or more of the ordered Products, the Client will receive an e-mail duly informing him about the unavailability of the Products. In this case, the order proposal will be cancelled or partially accepted only as to the available Products. In case of partial acceptance, the Client shall pay (or shall be charged, in case of payment through the credit card) only the price of the available Products.

4.9. The Order Confirmation will include a summary of the essential characteristics of the purchased Products, a detailed indication of the price and means of payment, information on delivery charges, information on the conditions and methods to exercise the right of withdrawal, including information on the return policy, the address to which complaints may be addressed, information on support services and on existing commercial terms.

Title to Products and risk of loss or damage during shipment pass from Matrix to Client upon delivery to the destination specified by the Client.

5. Method of payment

5.1. Payment of the price of the Products included in the order proposal and delivery charges shall be paid by the Client by credit card, PayPal, bank transfer or other means acceptable to Matrix . Any update payment gateways will be shown on our website, the payment methods on iGiftU.com

5.2. Matrix accepts payments made with the following methods of payment: Visa; MasterCard; American Express; FPS, PayMe, Apple Pay, Bank TT transfer and PayPal

5.3. The transactions will be charged to the Client’s credit card only after:

(i) the credit card data has been verified;

(ii) the authorization to charge the card has been received from the issuer of the card used by the Client;

(iii) the availability of the Product has been confirmed by Matrix ; and

(iv) the order is ready to be shipped.

5.4. Notwithstanding Clause 5.3, in relation to customized products, full payment will be taken upfront upon placement of the order once the credit card data has been verified and the authorization to charge the card has been received from the issuer of the card used by the Client.

5.5. In the event that, for any reason, it is impossible to charge the amount due by the Client prior to acceptance and confirmation of the order by Matrix , the contract will not be executed and the order will be cancelled.

6. Transport and delivery

6.1. Products will be delivered to the address specified by the Client in the order proposal. The signature of the Client (or of a nominated representative) will be required at the time of delivery. Products may not be left unattended, despite permission of the Client to do so. Matrix will not deliver to PO boxes. In addition, Matrix cannot be held responsible for unanticipated delivery delays beyond Matrix ’s control.

6.2. For each order, Matrix shall invoice the Products by e-mail or by mail to the Client, pursuant to any applicable laws and regulations. The invoice will be based upon the information provided by the Client at the time of the order. No alterations to the invoice are possible after the invoice has been issued.

6.3. Unless otherwise specified by Matrix from time to time, delivery charges shall be borne by the Client and are indicated separately on the order form and invoice.

6.4. All orders are processed Monday through Saturday, excluding Sunday, holidays, and days of severe weather.

6.5. To estimate the total delivery time for a purchase, please refer to the Product(s) availability message indicated on the Product Page, and allow up to two business days from the date on which the Client’s credit card is authenticated, for Matrix to process the order for shipment, in addition to the time indicated by the Client’s preferred shipping method.

6.6 Matrix recommends reviewing the order details on the order review page before submitting an order proposal, or in the order confirmation email that is sent to the Client shortly after the order is placed. Some business addresses may not accept shipments on Saturdays. To ensure Saturday delivery, please confirm that the applicable shipping address can accommodate Saturday deliveries.

6.7. Unless otherwise specified in the Order Confirmation, the purchased Product(s) will be delivered within 30 (thirty) days from the date of the Order Confirmation (except in the event that a force majeure event or unforeseeable circumstance occurs). In case the delivery has not occurred within the above indicated term, the Client (by sending an e-mail to the e-mail address CS@iGIFTU.com) shall provide Matrix with a further ten (10) days to deliver the Product; provided that, in case of failure to comply with such term after receipt of the specified notice, we do not accept any refund or termination of the contract or orders. Matrix is not liable for any mistakes and problems made by the suggested forwarder, carrier.

Client can seek for support of the selected carrier/ forwarder for assistant, our Client services can provide supports.

6.8. At the time of delivery of the Products by the Carrier, the Client (or a nominated adult representative) is required to verify:

(i) that the number of items being delivered corresponds to that indicated on the delivery note; and

(ii) that the packaging and its seals are intact, undamaged, not wet or altered in any manner.

Any damages to the packaging and/or the Product, or discrepancies in the number of items or documentation must be immediately indicated in writing on the Carrier’s delivery receipt and reported to the Carrier. Clients can seek for support from Matrix Client services at their convenience via email (CS@iGiftU.com) or phonecall ((+852) 2317 7523 ). Except to the extent permitted under applicable laws, once the Carrier’s delivery receipt has been signed and no objection has been raised by the Client, the Client may not make any objection to the exterior characteristics of the delivered parcel.

6.9. If your order consists of multiple items, or pre-order styles, these items may be sent and charged separately.

7. Shipping and delivery confirmation

7.1. Matrix shall send to the Client a Shipping Confirmation via e-mail once the Products are dispatched and a further e-mail once the Products have been delivered.

8. Wrapping or packaging

8.1. Products purchased from the Website are delivered with the agreed packing and wrapping on the order

9. Exchanges and Returns

9.1. For online customized gift orders, Matrix will NOT accept return and refund, except the products are not delivered in accordance with the reasonable standard and conditions Please note that a different return policy may be applicable on different situations

9.2. Full-price Products must be returned within 14 days from the date of delivery to Matrix office within Hong Kong. However, all PayPal and other payment prortals purchases and online exclusive products, must be returned exclusively to Matrix office (HK)

9.3. Products purchased online cannot be returned to delivery agents or forwarders

9.4. The amount paid by the Client shall be reimbursed by Matrix, through the payment system used by the Client for the purchase, within 14 (fourteen) days after the returned Product has been delivered to Matrix.

9.5. Following the reimbursement to the Client, an automated email will be sent to the Client on the email address provided in the order proposal, detailing the return of the Product. Please note the original shipping charges incurred at the time of purchase are non-refundable.

9.6. Corporate gifts must be returned exclusively to Matrix office within 14 days from the date of delivery.

9.7. Overseas client who need to return the goods to Matrix Office HK

9.8. Any Product that has been worn, used, altered or damaged will not be accepted.

9.9. Easy-to-follow return instructions are included with each shipment. Every effort will be made to ensure a prompt refund and an email notification will be sent once the return has been processed.

9.10. To the maximum extent permissible under applicable law, Matrix reserves the right to refuse return of any Product that does not meet the above return requirements in Matrix ’s sole discretion.

9.11. All Products must be returned by a courier or forwarder designated by Matrix.

9.12. Where a Product is returned through a courier dispatched by Matrix , the courier is only authorized to deliver the Product to Matrix (HK). The courier is not otherwise authorized to verify the condition of the Product or agree to the reason given by the Client. If Matrix exercises the aforesaid right to refuse return of the Product after receiving it from the courier, Matrix shall notify the Client and the Client shall retrieve the Product.

9.13 All return of products from HK or Overseas need to be accepted by Matrix via reporting and letter confirmation before arrangement taken place, Matrix is not liable and may reject to receive the goods without prior confirmation.

10. Personalized Products

To the maximum extent permissible by applicable law and in accordance with applicable laws governing the purchase and sale of special goods made to order, withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products such as, for example but not limited to, those with the Client’s initials engraved on the Product. The Client is advised that images, photographs and samples of the engraving may differ from the appearance of the actual Product.

For PayPal orders, automatic exchanges are possible. The client will be charged/refunded only the difference in price (if any) between the items exchanged, and, if applicable, a delivery charge.

Please note that new orders are subject to merchandise availability. Matrix will inform the Client if Matrix is unable to fulfill the new order.

11. Lack of conformity

11.1. If a Product sold by Matrix has manufacturing defects or in any case of alleged lack of conformity of Products sold by Matrix , the Client must immediately contact Online Support by email to CS@iGIFTU.com, or by ordinary mail to the following address:

MATRIX PROMOTION LIMITED
10/F., The Rays 71 Hung To Road, Kwun Tong

11.2. In the event that the Client seeks to have the Product repaired, maintenance or replaced due to lack of conformity pursuant to this Section 13, delivery costs for returning the Product to be repaired or replaced shall be borne by Matrix , as well as any costs related to the delivery to the Client of the repaired or replaced Product.

12. Applicable law and construction; Jurisdiction;

12.1. These General Conditions and, therefore, the Contracts executed with the Clients, are governed by and must be interpreted in accordance with the laws of the Hong Kong Special Administrative Region of the People's Republic of China without regard to its conflict of laws provisions or choice of law rules. The General Conditions shall not be subject to the United Nations Convention on Contracts for the International Sale of Goods.

Any dispute arising from the Terms of Sales shall be subject to the exclusive jurisdiction of the courts of Hong Kong, Special Administrative Region of the of the People’s Republic of China.

12.2. The headings used in these General Conditions are for reference purposes only and do not have contractual or binding effect.

12.3. If any provision herein is held invalid or unenforceable for any reason, the remaining provisions of these General Conditions will not be affected. In such event, the invalid or unenforceable provision will be replaced by a provision that comes closest to the original intent of the invalid or unenforceable provision or will be modified to conform to the most expansive permissible reading under the law consistent with the intention of the invalid or unenforceable provision.

12.4. The terms and conditions set forth herein constitute the entire agreement and understanding between the Client and Matrix with respect to the subject matter set forth herein and supersede all prior or contemporaneous communications or proposals, whether written or oral, and supersede all contrary representations contained in the Website, including but not limited to any statements of policy or answers to frequently asked questions.

12.5. Matrix ’s waiver of any provision of these General Conditions, failure to insist on strict performance of any term herein or failure to take advantage of any of its rights with respect to these Terms of Sale will not operate to excuse performance or waive any such right to require strict performance at any future time.

13.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL PRODUCTS SOLD THROUGH THE WEBSITE ARE SOLD "AS IS" WITH NO WARRANTIES EXCEPT AS STATED IN LIMITED WARRANTY CARDS AND BOOKLETS ACCOMPANYING SPECIFIC PRODUCTS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MATRIX AND ITS AFFILIATES HEREBY EXPRESSLY DISCLAIM ALL OTHER WARRANTIES EITHER EXPRESS OR IMPLIED, RELATED TO PRODUCTS, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTY OF TITLE, ACCURACY, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, WARRANTY OF NONINFRINGEMENT, OR ANY WARRANTY RELATING TO THIRD PARTY SERVICES. Client acknowledges that no employee of Matrix or its affiliates is authorized to make any representation or warranty on behalf of Matrix or any of its affiliates that is not in these General Conditions. Matrix also makes no warranties to the Client with regard to the applicability of all laws and regulations affecting, without limitation the manufacture, performance, sale, packaging and labelling of the Products which are in force within the Client’s territory.

14. Limitation of Liability

14.1. THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY ARE VALID AND ENFORCEABLE IN HONG KONG, SPECIAL ADMINISTRATIVE REGION OF THE PEOPLE'S REPUBLIC OF CHINA TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW; HOWEVER SOME OTHER JURISDICTIONS DO NOT ALLOW ALL OR PART OF THE FOLLOWING LIMITATIONS OR EXCLUSIONS OF LIABILITY AND, IF REQUIRED BY APPLICABLE LAW, THE CONTENTS OF THIS SECTION MAY NOT APPLY TO THE CLIENT.

14.2. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY REMEDY SET FORTH HEREIN, MATRIX AND ITS AFFILIATES OR AGENTS WILL NOT BE LIABLE FOR: (A) ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS, REVENUES OR SAVINGS, INCLUDING IN THE EVENT THAT MATRIX HAS BEEN ADVISED OF THE POSSIBILITIES OF SUCH DAMAGES OR IF SUCH DAMAGES ARE OTHERWISE FORESEEABLE, IN EACH CASE, WHETHER A CLAIM FOR ANY SUCH LIABILITY IS PREMISED UPON BREACH OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER THEORY OF LIABILITY; OR (B) ANY CLAIMS, DEMANDS OR ACTIONS AGAINST CUSTOMER BY ANY THIRD PARTY.

14.3. TO THE MAXIMUM EXTENT PERMISSIBLE BY APPLICABLE LAW, NOTHING IN THESE GENERAL CONDITIONS SHALL EXCLUDE OR LIMIT (I) MATRIX ’S LIABILITY IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM MATRIX ’S NEGLIGENCE; (II) MATRIX ’S LIABILITY IN CASE OF FRAUD, FRAUDULENT MISREPRESENTATION OR GROSS NEGLIGENCE; AND/OR (III) ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED BY APPLICABLE LAW.

14.4. Matrix will not be responsible for and no liability shall result to Matrix or any of its affiliates for any delays in delivery or in performance which result from any circumstances beyond Matrix ’s reasonable control, including, but not limited to, Product unavailability, carrier delays, delays due to fire, severe weather conditions, failure of power, labor problems, acts of war, terrorism, embargo, acts of God or acts or laws of any government or agency. Any shipping dates or delivery dates represented by Matrix are estimates only.

15. Contacts

15.1. For further information and assistance with the Website or on the methods of purchase online, the Client may contact Matrix by mail, telephone or email, as set forth below:

MATRIX PROMOTION LIMITED

10/F., The Rays 71 Hung To Road, Kwun Tong

cs@iGiftu.com

(+852) 2371 7523

Our customer services team is available Monday to Friday from 10 AM to 7 PM